Transit

Transit News and Information

BWG Transit is excited to announce a partnership with Argo!

BWG has partnered with Argo to provide On-Demand transit services within the Bradford urban boundary.

Argo will ensure residents in the service area can continue to get around town. Simply use the Argo Transit app (available on Google Play Store and Apple App Store) or call 888 401 8252 (also posted on transit stops) and an Argo bus will be dispatched to take you to your destination. With this change, BWG Transit is offering more flexibility without the need to follow a fixed schedule.

Shuttle Services Update

Please note that starting on Monday, June 2 shuttle services will change.

Town Taxi (905 775 5656) will continue to provide AM Shuttle-to-GO services 4:30 am to 7:30 am and Shuttle-to-Reagens 10:30 pm to 1:00 am Monday to Friday.

PM Shuttle-to-GO will now be covered by Argo. Please call 888 401 8252 for pickup at Bradford GO. Services will be provided on-demand, no need to pre-register. When boarding the Argo vehicle at Bradford GO, show the Operator your PRESTO card and rider for FREE! Please make sure when requesting the ride (app or by phone) you select ‘on board payment’ to avoid being charged a fare.

Learn more about Argo.

About On-Demand

Argo offers On-Demand service using smaller vehicles and dynamic routing.

The service allows residents to request a ride near their door for a standard transit fare and is fully accessible.

Rides can be requested through a mobile app, or by phone.

There are no guarantees that trips will be a direct ride, but ride times should be improved over the existing fixed routes. Customers may share the vehicle with others travelling in a similar direction, making stops along the way. This model ensures equitable service is available to all who need it. BWG Transit remains committed to providing accessible and affordable public transit for all residents.

BWG Transit fares will continue to apply for on-demand services. Operation will be 6:30 am to 7:30 pm, Monday through Friday and Saturday 7:30 am to 7:30 pm (no Sunday or holiday service).

FAQ

Is the new On-Demand transit system in Bradford West Gwillimbury?

The On-Demand transit system is a new, flexible service in Bradford West Gwillimbury, where residents can request rides from their doorstep to their destination through an easy-to-use app. This service utilizes a smart routing system to optimize routes based on real-time demand. It's a fully accessible, electric transit system developed in partnership with the Canadian company Argo.

When will the new system be available?

The On-Demand transit service launched on April 3, 2025, as a pilot project. The service will run until March 31, 2026, during which the full transition from fixed bus routes will take place.

How do I use the new On-Demand transit system?

Riders can book a ride using the Argo Transit app, the Argo website, or by calling a dispatcher. The service is available within Bradford’s urban settlement boundary, Monday to Friday from 6:30 a.m. to 7:30 p.m., and on Saturdays from 7:30 a.m. to 7:30 p.m. There will be no service on Sundays.

What are the benefits of the On-Demand system?

The new system provides door-to-door service, offering easier access to jobs, education, healthcare, and other community services. It also helps reduce traffic, saves taxpayers money, and is environmentally friendly, with fully electric buses. The service improves accessibility for seniors, individuals with disabilities, and underserved populations.

How does the smart routing work?

The Argo Transit system uses a smart-routing algorithm that adjusts routes in real-time based on rider demand. This ensures more efficient and personalized service, with estimated pick-up and drop-off times provided via the app. The system also tracks bus locations in real time, so riders can see when the bus will arrive.

Are there any limitations to the service?

The service is available within Bradford’s urban settlement boundary. map of the boundary argo services in BWG

Will the On-Demand system replace the existing fixed bus routes?

Yes, there will be a transition period at the beginning to assist with riders moving over to the on-demand service.

What kind of buses are being used?

The buses used in the pilot project are four fully accessible, electric vehicles called Argo X1. They are about the size of a modern SUV and can carry up to 18 passengers, including 10 seats and space for standing or wheelchair passengers. The buses are compact enough to fit in a standard parking space and have been inspected and certified for safety.

How will I pay for the ride?

Riders can pay for their ride by scanning a QR code provided in the app, tapping their transit pass, or paying cash. Fares will remain the same as the current transit system. If paying cash it is $3. If using easy pass/app it is $1

How far in advance can I request a trip?

Riders may request a trip in "real time" starting at 6:30 am to 7:15 pm. The system goal is to have a bus arrive to you within 20 minutes of trip request on weekdays.

How does the system ensure privacy?

Rider names and destinations are kept private from other passengers. Riders can also request to be dropped off early, and the routing system will update in real time to reflect this change.

How will the system handle high demand times?

During high-demand periods, the system will use smart routing to predict demand and adjust accordingly.

How is the service accessible for people with mobility challenges?

The Argo buses are fully accessible and can accommodate people with mobility challenges, including those using wheelchairs. The system is designed to be inclusive and provide easy access for all residents. When requesting a trip via the app please indicate if you use a wheelchair/scooter or you are bringing your bicycle by using the filter option next to the number of Riders option. If requesting over the phone, please inform dispatch. The software will ensure a vehicle with wheelchair space or bicycle rack availability is dispatched.

What happens if the bus is early or late?

If the bus arrives early, it will wait for the scheduled departure time. However, once the departure time arrives, the bus will leave, whether or not all riders are onboard. This ensures that buses stay on schedule for everyone.

Can I track my bus in real time?

Yes, riders can track their bus in real time using the app, which shows estimated pick-up and drop-off times. The system will adjust these times as new requests come in.

Is the On-Demand service environmentally friendly?

Yes, the buses used in the On-Demand service are fully electric, helping to reduce emissions and promoting a greener environment.

How will the pilot be evaluated?

The Town will gather data throughout the pilot project to assess its effectiveness. By the end of July, the town expects to have enough information to decide whether to recommend extending the program or opening up a multi-year contract for other companies to bid on.

Where can I get more information?

For more information, visit the town’s website or download the Argo Transit app for iPhone or Android

Can I request a trip for myself and others that are travelling with me?

Yes. When requesting a ride you can book for multiple riders and have the option to prepay

Can I board the bus without requesting a trip?

No. The bus will only visit a stop where and when a trip has been requested through the app or by calling.

Is there a ‘No Show’ policy?

If you are unable to make your trip please cancel with as much notice as possible. Multiple late cancellations or "no shows" may result in suspension from the service

Is there a transfer pass system?

The 90 minute transfers will remain in effect. easyPASS cards will automatically apply the transfer, if you pay via the app or cash on board the vehicle, please request a paper transfer.

Can I cancel my requested trip?

Yes, trips can be cancelled through the app or by calling. Please cancel with as much notice as possible. If you need to edit your requested trip you must cancel your trip and request another trip.