Water Consumption Portal

Setting up your account

You will need to set up an account before using the Water Consumption Portal. Please note that a copy of your water bill is needed to complete this process.

Watch the tutorial video or follow the instructions below to set up your Customer Portal account. 

1. Click here to visit the sign in page
2. Select the "Need to set up an account?" link below the email address and password fields
3. Review and accept the terms and conditions
4. Enter your email address and click “Get started”
5. You should now receive a confirmation email. Check your email account and click on the link provided. The link will expire after 24 hours.
6. Enter your account number including all decimals as well as your meter number. Both can be found on your water/wastewater utility bill.
7. Create a password and click “Submit".

Please Note: If you are registering using a mobile device, it may ask for a “security token provided by your utility". Please enter your water meter number in this field.

Once you have set up an account and logged in, you will be redirected to your dashboard. The dashboard will display general information including your water consumption as compared to previous cycles.

Click here to watch a tutorial video or follow an interactive tutorial to learn to navigate your Customer Portal.

Quick Tips:

• To view your usage, select “Usage details” on the left side of the portal window. You can view usage details over a 24-hour, 7-day, 30-day or 12-month period. Please note that the portal will only show consumption data for up to 1 year, starting from June 2023.

• If you own multiple properties you can set up nicknames to easily identify each property by selecting “Meters” on the left side of the portal. 

• If you own multiple properties or your property has multiple meters, you can add these accounts to your profile by selecting “User Settings” on the left side of the portal, followed by “Manage accounts” and “Add account”. You will need your utility bill for each account you wish to add.

To set up notifications to your email, select “Settings” followed by “Usage Alerts”  and complete the form to include your preferences.

Quick Tips:

• Alerts can be set up for billing cycle (bi-monthly), daily, or multi-day usage (7 days), as well as for vacation alerts.
• The portal provides you with averages for each alert type you set up to help select a reasonable value. If more water passes through your meter than you have indicated on the portal, you will receive an email notification.