Virtual Town Hall

Virtual Town Hall is a website that allows property owners to access property tax and water & wastewater utility accounts 24/7 from a computer, smartphone or other electronic device.

Before you begin creating your Virtual Town Hall account make sure you have your property tax bill, arrears notice or statement with you, as you will need information directly from these documents.

What can I see on Virtual Town Hall?

View your property taxes and water & wastewater account details
View your property taxes and water & wastewater summaries and transaction history
View property assessment value and classification
Pay for property tax and water & wastewater bill by credit only, service fee applies
If you received your bills by email, a PDF copy is also available to you on Virtual Town Hall
If you have any Accounts Receivables owing to the Town you can view that information (please note majority of residents will have a general receivable box although it will be empty with a $0.00 balance)

Who can use Virtual Town Hall?

Only property owners can use Virtual Town Hall. Tenants at a property are not eligible to create an account to view water & wastewater transactions.

Create an Account

To create an account, visit the Virtual Town Hall website :

Create your own username
Enter and confirm your own password (12-20 characters and includes 1 uppercase, 1 lowercase, 1 number and 1 special character)
Enter and confirm your email address
Press the “next” button or the tab “Personal Information”
Enter your roll number excluding the beginning “4312” and do not include any dashes (for example: 090009789450000
Enter your full name, in the same order and exactly as it appears on your Town property tax bill, notice, statement, etc.
Press “next”
Once complete, you will receive an activation email. After you have clicked the activation link, you will be able to sign in. This link is time sensitive

Forgot your password?

If you have forgotten your password you will require your username. Enter your username and an email with a link will be sent to the email address used to create the account.

If you have forgotten your username you can email finservices@townofbwg.com using the email address we have on file or attach photo identification to prove ownership.

Viewing Transactions and Balances

To view details about your accounts click on the blue hyperlink property tax roll or water & wastewater account number. If you own multiple properties you will see multiple roll and account numbers available to you.

What are the property tax due dates?

Unfortunately, Virtual Town Hall shows the dates the bills were issued and not the actual due dates. To know what the due dates are see below:

Interim Levy: All Properties

· Interim Levy 2025-1 (interim bill 1st instalment): due February 27, 2025

· Interim Levy 2025-2 (interim bill 2nd instalment): due April 28, 2025

Final Levy: All Properties

· Final Levy 2025-1 (final bill 1st instalment): due June 26, 2025

· Final Levy 2025-2 (final bill 2nd instalment): due September 26, 2025

Can I make payments on Virtual Town Hall?

Yes, although you can only make credit card payments (Visa, Mastercard or AMEX) on Virtual Town Hall. Virtual Town Hall is the only option for property tax and/or water payments to be made by credit card.

PLEASE NOTE: A service fee is applied to any payment made using credit card. The service fee will show prior to you submitting your payment. If you do not want to pay the service fee you can remit payment to the Town using our many other alternative payment options.

Receiving an error message when making a credit card payment?

If you are having issues when paying by credit card, here are some of the most common issues:

When entering your credit card information you must ensure the address especially the postal code is the same as listed on your credit card bill. For example: if you recently moved to Bradford and have not updated your credit card billing address you will have to input your previous address to allow the payment to go through.
Only Visa, Mastercard and AMEX are accepted

Please note:

A service applies to make payment by credit card on Virtual Town hall
Credit card payment is not accepted in office or over the phone, Virtual Town Hall is the only credit option available to pay property tax and/ or water & wastewater utility bills

My Account Listing shows a General Receivables account, why?

The Town’s software system is customer base, therefore when we change ownership to a property tax account it automatically creates a General Receivable (also known as Accounts Receivable) account. Majority of residents in town never use this account and it will show as $0.00.

If your General Receivable account shows a balance and you are unsure what the charges are for, please email ar@townofbwg.com for further information.

Can I see copies of my bills on Virtual Town Hall?

Copies of bills are only available if they were sent by e-bill. If you wish to enroll to receive future bills by email and have them show on Virtual Town Hall, please fill out our online form or email finservices@townofbwg.com

Can I change the mailing address listed?

No, you cannot change your mailing address or enroll in electronic billing through Virtual Town Hall. Please fill out our online form to make these changes.

Features NOT available on Virtual Town Hall

Property tax or water & wastewater statements or reprint of bills. Property owners are required to contact our office directly for this request, email: finservices@townofbwg.com. There is also a fee of $10 per copy applicable for this service
Payment by debit card (payment by debit card can be completed in our office) or pay online through your financial institution
Enrolling, removing or changing your pre-authorized plan. Use this form to complete this request: www.townofbwg.com/ebill
Requesting to be added to e-billing for property taxes. Use this form to complete that request: www.townofbwg.com/ebill
Viewing your water consumption. To view your water consumption visit our portal: www.townofbwg.com/waterconsumption

I own multiple properties in BWG, do they each need their own VTH account?

No! Our software is customer based and therefore all of your properties should show up with a single log in. If you are missing property tax roll numbers from your profile, please email finservices@townofbwg.com and we will look into linking all of your accounts with us. In your email be sure to include a list of all of your Bradford properties.

Photo of finance building and the town clock

Virtual Town Hall

If you are a property owner within the Town of BWG you can view account information for your property taxes and water/wastewater utility accounts by visiting Virtual Town Hall.

Virtual Town Hall