Refund Policy

Registered Program Cancellation Policy

A full refund will be provided for any programs that the Town cancels before the program start date.

General Programs

A full refund in the form of a credit will be provided for any withdrawal and refund request submitted to the Town of BWG before the start of the program.
A partial refund in the form of a credit will be provided for any withdrawal and refund requested to the Town of BWG based on the remaining classes within the program.
No full or partial refunds will be provided for any request submitted after the program date has passed or that no notification to the Town was received after the program has ended.
No partial refunds/credits will be provided for any missed classes due to illness. (A partial refund in the form of a credit will be provided for any withdrawal and refund requests due to illness, based on the remaining classes within the program).

Camps

A full refund will be provided in the initial form of payment for any withdrawal and refund request submitted to the Town of BWG 3 days prior to the start of the program.
A full credit will be provided for any withdrawal and refund request submitted to the Town of BWG less than 3 days before the start of the program.
A partial refund in the form of a credit will be provided for any withdrawal and refund requested to the Town of BWG based on the remaining classes within the program.
No full or partial refunds will be provided for any request submitted after the program date has passed or that no notification to the Town was received after the program has ended.
No partial refunds/credits will be provided for any missed classes due to illness. (A partial refund in the form of a credit will be provided for any withdrawal and refund requests due to illness, based on the remaining classes within the program).

Swimming Lessons & Aquatic Leadership

A full refund in the form of a credit will be provided for any withdrawal and refund request submitted to the Town of BWG before the start of the second lesson.
No full or partial refunds will be provided for any request submitted after the second lessons has passed or that no notification to the Town was received after the program has ended.
No partial refunds/credits will be provided for any missed classes due to illness. (A partial refund in the form of a credit will be provided for any withdrawal and refund requests due to illness, based on the remaining classes within the program).
Make-up lessons: Make-up classes due to a participant’s illness or personal commitments will not be available. Occasionally, lessons may be canceled due to mechanical, pool fouling, or chemical problems. Dry-land water safety lessons are part of all learn-to-swim programs. Where a pool may close in an untimely manner, Instructors will use the time to focus on dryland water safety. If this is not possible, a credit may be issued for the missed class.
Refunds for private lessons, semi-private lessons and aquatic leadership courses must be requested at least 5 days prior to the course start date.

Refund requests must be submitted in writing. Please submit refund request to: leisurecentre@townofbwg.com.