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Bradford West Gwillimbury

Bradford West Gwillimbury > VotingFAQ

​​​​​Voting Period Extension FAQ

Click here to review the press release issued by the Town of BWG.

Frequently Asked Questions about October 22 voting issues:

Why did you extend the voting period?

Technical difficulties with our service provider started just after 6:00 p.m. on October 22, causing both the online and telephone voting systems to be unavailable for a period of approximately 90 minutes. The Town of Bradford West Gwillimbury extended the voting period for 24 hours to ensure that everyone who wishes to vote has an opportunity to do so.

Who was the service provider and what went wrong?

Please click here to read the statement​ from Dominion Voting Systems.

Who made the decision to extend the voting period and under what authority?

The Clerk has the authority under the Municipal Elections Act to extend the voting period in the event of an emergency.​

Did this only happen in BWG?

No. The service provider, Dominion Voting Systems, states that the problem was experienced by 51 of their municipal customers.

Why/how did the Town of BWG choose Dominion?

Based on requests for quotation, Dominion Voting Systems was the Town’s provider of tabulators for the 2014 election. At that time, the Town signed a contract with them for the provision of voting systems for the next election (2018) in order to lock in our prices. When Council agreed to use internet voting for the 2018 election, Dominion was able to provide the services so we already had our provider. They are one of the largest internet voting providers in Ontario and have conducted many successful elections.

I still don't have a voter letter OR I'm not able to log in to the system. What do I do?

​A Voter Help Centre has been set up at the BWG Public Library at 425 Holland St. W, which will operate until 8:00 p.m. on October 23. Voters who did not receive a voter notification letter can come to the Library to receive one. Voters who find they are unable to log in to the system (e.g. birthday in the system is incorrect) can likewise visit the Help Centre.

Do you (or anyone) know the results so far?

​​​​​No. A results report will not be geneerated until the close of voting on October 23 at 8:00 p.m. No results have been viewed by either staff or candidates. Candidates may request to see a list (as is standard practice every year) showing which residents have voted and which have not.

I already voted (fully or partially). Do I have to vote again?

The problem did not affect the integrity of the system in any way – all completed votes are safely stored, and only people who did not complete their vote and receive a final confirmation message will need to repeat the voting process. If you are uncertain whether or not your vote was cast, you can enter the system again using your existing Voter ID and PIN, and the system will either tell you that you have already voted, or it will allow you to restart your vote if it identifies that you have not cast a ballot. There will be no duplicate ballots, and no partial ballots were/can be cast.

Is it working now? Have there been more problems?

Both internet and telephone systems are currently working. From the time the system was restarted in the evening of October 22 and the start of business on October 23, more than 500 people had successfully voted in BWG. The service provider, Dominion Voting, has assured all affected municipalities that the necessary bandwidth is now available and the issue has been resolved.

Where do I get results?

Results will be posted on this website at www.townofbwg.com/electionresults as soon as they become available after the close of voting at 8:00 p.m. on October 23. Candidates and residents are also invited to await results this evening at the Bradford and District Memorial Community Centre at 125 Simcoe Rd. Doors will open at 7:30 p.m.


We will continue to add answers to the most common questions from voters. If you have questions not answered here, please send us an email or call 905-775-5366.

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