How to check for thawing
Frost retreats slowly, usually from the top down, so frozen pipes may not thaw until well after spring has arrived.
Check if your indoor master water shutoff valve is open or closed. Your master shutoff is located inside your home, typically in the basement between where the water service pipe enters your home and the water meter.
You may have a bar-handled shut off, or a turn-style one. If you have a turn–style master valve we recommend caution when operating it. These valves can be easily damaged and may leak when turned. The master shutoff valve is owned by you, the customer. Only operate it if you have the resources to repair or replace this in case of leaks, including plumbing support (keep plumber business hours in mind).
If water starts flowing after opening your shutoff valve, call the Town at 905-775-5369 for further instruction. Watch the low-flow indicator, usually a small red or black triangle or dial on the face of the water meter. If water is flowing it will move.
If after opening the valve you also notice leaks or drips, you should close your shutoff valve and call a plumber for assistance.
Watch for leaks
Frozen pipes may burst or crack, leading to leaks once the pipes thaw and water starts flowing again. For information about potential damages or claims related frozen and/or thawing pipes please contact your insurance provider. Every insurance plan is different so your agent is the best person to provide you with advice on what to do to ensure you’ll be covered should any damage occur as a result of frozen pipes.
Once your pipes have thawed, check for leaks in your pipes and from the water meter. If the water meter is leaking, notify the Town Water Division. Staff may need to repair or replace the water meter which may result in charges for service or replacement.
You can check for hidden leaks by pausing all water use in your home and watching the low flow indicator on your water meter. Click here for instructions.
While the Town owns the water meter, you own all the pipes from the beginning of your property line into and throughout your home, as well as the master shutoff valve. If any household pipes are leaking, including the pipe between where the water enters the home and the water meter, you are responsible for repairs and should call a professional plumber.