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Bradford West Gwillimbury

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​​​​​​​​​​​​​​​​​​Virtual Town Hall​

Virtual Town Hall is an online service that allows property owners to view their property tax and utility accounts 24/7. Any property owners wishing to pay taxes and utilities by credit card must sign up to do so through Virtual Town Hall.

Note: The site is not for use by tenants.

Choose a topic below to learn more ​or click the button at right to jump to the site:

What does Virtual Town Hall offer?

​Virtual Town Hall allows property owners to access a variety of online services including:

  1. View utility bills dating back to 2016 (or when you took ownership if it occurred after 2016).​
  2. Enroll in e-billing for utility and property tax bills.
  3. Make payments towards property taxes, utility bills or accounts receivable.
  4. View your mailing address on file.
    (To make changes, you must either complete a New/Change/Cancel Account ​form or contact us.)
  5. View MPAC assessment values for the property, which are used to calculate your annual taxes. (Assessment values are updated in February of each year.)​

What are the 2019 property tax due dates?

At this time, the due dates for tax payments are not shown on Virtual Town Hall on the Balance/Transaction page.

Here are the due dates for the 2019 interim instalments shown on Virtual Town Hall:

Residential & Farm Properties
Interim Levy 2019-1 (Interim bill 1st instalment): due February 26, 2019
Interim Levy 2019-2 (Interim bill 2nd instalment): due April 26, 2019

Commercial, Industrial & Mixed Properties
Interim Levy 2019-1 (Interim bill 1st instalment): due February 26, 2019
Interim Levy 2019-2 (Interim bill 2nd instalment): due April 26, 2019

The two instalments for the 2019 final levies can be found on the property taxes & rates page​.​

How do I make changes to my property tax or utility accounts?

​To update your mailing address, enroll in a pre-authorized payment plan, cancel an existing payment plan or change your banking information, select the correct form from the menu at right to make the change.

Note:

  • ​Pre-authorized payment plan information appears in Virtual Town Hall​ under only one owner, even if multiple people co-own the property.
  • If you own multiple properties and not all appear in your Virtual Town Hall, please contact us by email​ to have it corrected.

Can I register for paperless billing?

​Yes! The Town of Bradford West Gwillimbury now offers e-billing for property tax bills and/or water/wastewater utility bills. Just send an email to eservices@townofbwg.com - you must use an email address that contains the full name of one of the property owners.

In the body of your message, be sure to include your property address, ​roll number (for tax e-bills) and the email address you would like to receive your bills to.

Please be aware that you can only receive either an e-bill or a paper bill, but not both.​

How do I set up my account with Virtual Town Hall?

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  1. ​Visit: eservices.townofbwg.com/vth
  2. Click on any of the three “SIGN IN” links on the page
  3. First time users, click “Activate your account with us" near the bottom of the page. Follow the prompts to set up the account. You will require a copy of your property tax bill, arrears notice or tax statement to find the required information.

  4. Fill in the information required, answer the question posed by the CAPTCHA security feature, then press next.
    Note: ​Our system retains only one email address per customer account. If you sign up for Virtual Town Hall using a different email address than we currently have on file, then this will overwrite any previous email addresses you have supplied (such as if you currently receive utility e-bills).​

  5. On the next screen, provide additional information as required. You will require your property tax bill, statement or arrears notice to set up the account. Press next​.
  6. An email will be sent to the email address you used to activate the account. You will have to click on the link to activate the account. At that point you will be able to log in to Virtual Town Hall.
  7. Log in using the user name and password you created. User name and passwords are case sensitive.​

Problems activating your account?

If you have problems activating your account or logging in please click to email us. When contacting us through email please ensure you are using an email address containing the full name of one of the property owners. We cannot release any private information if the Town cannot approve the email address being used.

In the email include your:

  • Roll number
  • Property address
  • Owner’s names
  • Email address being used and your user name (or preferred user name).

We will try our best to respond to your email within one business day or less.

Is there a service fee for paying on Virtual Town Hall by credit card?

Virtual Town Hall charges a service fee, which is subject to change based on the prevailing rate. The service charge will be ​shown before a resident is asked to submit payment.

Currently the following credit cards are accepted: Visa, Mastercard and Amex.

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