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Bradford West Gwillimbury

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​​​Accessibility and Customer Service

The Town of Bradford West Gwillimbury is committed to developing, implementing, maintaining, and enhancing accessibility in a manner that reflects the principles of dignity and independence, seeks to provide integrated services and provides opportunity equitable to others to obtain, use and benefit from services.
 
Accessibility Standards
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation enacted for the purpose of developing, implementing and enforcing accessibility standards. The standards seek to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. The goal of the AODA is to make the Province of Ontario completely accessible by 2025.

Standards have been created as part of the AODA which are rules that businesses and organisations in Ontario need to follow to identify, remove, and prevent barriers.

The Accessibility Standard for Customer Service was the first standard to become law. The next three standards: Transportation, Information and Communication, and Employment have been combined under one regulation, the Integrated Accessibility Standards Regulation. This regulation is now law and the requirements are being phased in between 2011 and 2021.
 
Accessible Formats and Languages
The Town of Bradford West Gwillimbury understands that people with disabilities often face barriers in getting the information they require. The Town will, upon request, provide or arrange for the provision of accessible formats and communication supports.

Requests can be made by contacting the Clerk’s Division or by providing the completed form.
Do you require assistance in a language other than English? We have staff members that speak a range of languages who would be happy to assist residents with obtaining information relating to Town services and programs. Please contact the Clerk’s Division to make arrangements.

Feedback
We welcome your feedback! To provide us with areas of improvement for accessible customer services, please contact the Clerk’s Division.

Feedback received will be reviewed by staff and, where applicable, by the Accessibility Advisory Committee (AAC). A timely response will be provided 

If you require content in an alternate format or communications support, please contact the Clerk​’s Division
by email
or call 905-775-5366..