Accessibility and Customer Service

The Town of Bradford West Gwillimbury is committed to developing, imple​menting, maintaining, and enhancing accessibility in a manner that reflects the principles of dignity and independence, seeks to provide integrated services and provides opportunity equitable to others to obtain, use and benefit from services.

The Town of Bradford West Gwillimbury is committed to accessibility and is continually improving our digital platforms to ensure that everyone, including persons with disabilities, have full and equal access. Currently, the Town's website is partially conformant to the Web Content Accessibility Guidelines (WCAG) standard. We are diligently working towards conforming to the WCAG standard and are rolling out updates as they become available. Please let us know if you encounter accessibility barriers or if you require the arrangement of provisions to accessible formats and communication supports: accessibility@townofbwg.com​, 905-775-5366, P.O. Box 100, 100 Dissette Street, Bradford, Ontario L3Z 3G8.

The Town of BWG's Commitment to Accessibility

The Town endeavours to demonstrate leadership in the areas of accessibility.  The Town of BWG’s Accessibly Advisory Committee provides comments and advice to Council and staff on ways to ensure accessibility in all Town services, facilities and programs in accordance with the requirements of the Ontarians with Disabilities Act, 2001 (ODA), Accessibility for Ontarians with Disability Act, 2005 (AODA) and the Ontario Human Rights Code (The Code). 

Accessibility Standards

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation enacted for the purpose of developing, implementing and enforcing accessibility standards. The standards seek to achieve accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. The goal of the AODA is to make the Province of Ontario completely accessible by 2025.

Standards have been created as part of the AODA which are rules that businesses and organizations in Ontario need to follow to identify, remove, and prevent barriers.

The Accessibility Standard for Customer Service was the first standard to become law. The next three standards: Transportation, Information and Communication, and Employment have been combined under one regulation, the Integrated Accessibility Standards Regulation. This regulation is now law and the requirements are being phased in between 2011 and 2021.

Accessible Formats and Languages

The Town of Bradford West Gwillimbury understands that people with disabilities often face barriers in getting the information they require. The Town will, upon request, provide or arrange for the provision of accessible formats and communication supports.

Requests can be made by contacting the Clerk's Division or by providing the completed form.

Do you require assistance in a language other than English? We have staff members that speak a range of languages who would be happy to assist residents with obtaining information relating to Town services and programs. Please contact the Clerk's Division to make arrangements. 

Feedback

We welcome your feedback! To provide us with areas of improvement for accessible customer services, please contact the Clerk's Division. Feedback received will be reviewed by staff and, where applicable, by the Accessibility Advisory Committee (AAC). A timely response will be provided.

If you require content in an alternate format or communications support, please contact the Clerk​'s Division  or call 905-775-5366. 

Accessibility Disclaimer 

The Town of Bradford West Gwillimbury is committed to accessibility and is continually improving our digital platforms to ensure that everyone, including persons with disabilities, have full and equal access. We are diligently working towards conforming to the WCAG standard and are rolling out updates as they become available.  Please let us know if you encounter accessibility barriers or if you require the arrangement of provisions to accessible formats and communication supports: accessibility@townofbwg.com​, 905-775-5366, P.O. Box 100, 100 Dissette Street, Bradford, Ontario L3Z 3G8.